近日，由Neocrm销售易与华为云亚太，以及马来西亚的本土合作伙伴REDtone，联合举办的主题为“Unleashing Business Potential with Cloud CRM Strategies（译：借助CRM开启商业无限可能）”的CXO私享会，在马来西亚吉隆坡Huawei Customer Solution Innovation Center（华为客户解决方案创新中心）落下帷幕。此次活动汇聚了高科技行业、制造业、服务业等各个领域的专家和企业高管，共同探讨了当代企业如何利用CRM推动数字化转型，释放商业潜力，实现规模增长的前沿话题，引发了一场思想的碰撞与交流。Recently, a CXO-exclusive event titled “Unleashing Business Potential with Cloud CRM Strategies” was jointly organized by Neocrm, Huawei Cloud Asia-Pacific, and local strategic partner REDtone in Kuala Lumpur, Malaysia at the Huawei Customer Solution Innovation Center. The event brought together industry experts and executives from various sectors including high technology, manufacturing, and services in Malaysia to explore how modern enterprises can utilize CRM to drive digital transformation, unlock business potential, and achieve scalable growth.
华为云亚太软件生态总监，Mr. Andy Tan，与与会者精彩分享了华为云在亚太软件生态伙伴建设领域所取得的成就和前瞻性布局。Andy 强调，销售易为华为云在亚太地区渠道生态管理方面带来了显著的业务价值。尤其在系统高可用性、安全性、产品能力、服务水平和性价比等方面，销售易已经具备了与国际CRM品牌一较高下的实力，这正是华为云亚太选择将销售易作为国际化战略合作伙伴的重要原因之一。事实上，华为云亚太不仅是销售易的重要客户，更是销售易在国际市场上的战略合作伙伴。借助于华为云的强大云计算能力，销售易为东南亚客户提供了更加安全、稳定的云服务。与此同时，销售易应用已经登陆华为云应用市场，为广大客户提供了便利的购买途径。销售易与华为云的强强联合，将会借助多样化的云架构和开放的生态系统，协助更多的中国企业走向国际，帮助东南亚本土企业实现数字化管理升级，共同开创商业的新辉煌。During the event, Mr. Andy Tan, the Director of the Software Partner Ecosystem at Huawei Cloud Asia-Pacific, delivered an engaging presentation and discussion that illuminated the remarkable achievements and forward-thinking strategies of Huawei Cloud in building software ecosystems across the Asia-Pacific region. He also highlighted how Huawei Cloud Asia-Pacific leverages Neocrm to seamlessly connect internal and external components, enable partners, and facilitate efficient collaboration, thereby realizing a triple-win ecosystem strategy. Andy emphasized the significant business value that Neocrm contributes to the Huawei Cloud Asia-Pacific region, particularly in terms of partner ecosystem management. He highlighted that Neocrm already holds its own competitive advantages on an international scale, encompassing system availability, security, product capabilities, services, and cost-effectiveness. This has significantly contributed to Huawei Cloud Asia-Pacific’s decision to establish a strategic international partnership with Neocrm.In reality, Huawei Cloud Asia-Pacific not only stands as a significant client of Neocrm but also emerges as a key strategic partner within the international market. Huawei Cloud’s exceptional performance in high availability, security, product innovation, exceptional service, and remarkable cost-effectiveness not only demonstrates the competitiveness of domestically-developed software but also underscores Huawei Cloud’s leadership on a global stage. It is upon the foundation of these inherent advantages that Neocrm and Huawei Cloud collaborate closely, thereby forming strategic international partnerships that provide stable, high-performance cloud resources for clients across ASEAN.Leveraging the robust cloud computing capabilities of Huawei Cloud, Neocrm offers even more secure and stable cloud services for clients within the ASEAN region. Simultaneously, Neocrm is now available on the Huawei Cloud KooGallery, providing a convenient purchasing channel for a diverse range of clients. Without question, the robust collaboration between Neocrm and Huawei Cloud will harness diversified cloud architecture and an open ecosystem, thereby aiding an increased number of Chinese enterprises in their global expansions, assisting local ASEAN businesses in elevating their digital management capabilities, and collectively ushering in a new era of business excellence.
华为云亚太软件伙伴生态总监 陈奕求Mr. Andy Tan, Director of Software Partner & EcosystemAsia Pacific HUAWEI CLOUD EcosystemREDtone集团，同样既是销售易在东南亚当地的重要战略合作伙伴，也是重要客户。其CEO Mr. Lau Bik Soon表示，“多年来REDtone致力于帮助客户推进数字化转型。毫无疑问，客户体验是数字化转型中至关重要的部分。如果客户体验是数字化转型的核心，那么CRM必须成为管理这种体验的核心抓手。我们在2014年引入了第一个集团CRM系统，作为我们业务数字化的一部分。多年来，随着业务的不断开拓发展，以及管理需求的不断变化，我们使用的CRM系统也发生了变化，从最初的记录工具，到现在使用销售易，实现移动为先、多场景应用、高效赋能业务，并能够与多业务系统打通的，端到端业务管理平台，我们可以通过它有效地管理和赋能销售业务。REDtone希望通过与Neocrm销售易联手，不断帮助企业在数字化转型的道路上取得成功。”
(REDtone是总部位于马来西亚的通信科技上市公司。作为领先的通信服务商，REDtone提供广泛的产品和服务，包括企业宽带接入、VoIP通信、数据中心托管、安全防护和物联网解决方案等。多年来，REDtone以其卓越的创新能力和市场竞争力在通信行业取得显著地位，成为马来西亚及亚洲地区的知名品牌。)As one of the significant local strategic partners for Neocrm in ASEAN market, also an important customer in Malaysia, Mr. Lau Bik Soon, the CEO of REDtone Group, expressed that, “At REDtone, we help our customers to embark on their digital transformation. Undeniably, customer experience is a critical component in digital transformation. And if customer experience is the center of digital transformation, then CRM must be central to managing that experience. We implemented our first CRM back in 2014. It was part of our business digitalization exercise. Of course, over the years, our business has grown, and requirements changed, therefore, the CRM tool we are using also transforming, from a basic system to the current version of mobile-first, feature-rich, and integrated with other business tools like billing, POS etc. Thus, it is more like an end-to-end Sales operational tool that we can’t live without. We believe that through collaborating with Neocrm and leveraging our years of experience, we’ll help more companies achieve success on the journey of digital transformation.”
销售易在东南亚的积极探索，已经积累了良好的客户口碑。作为马来西亚本地的高科技企业，Secureki的CEO Mr. Brandon Low非常认可销售易在帮助Secureki实现渠道高效管理赋能方面所做出的贡献。使用销售易CRM半年后，Secureki通过内部统计分析发现，与之前相比，销售易帮助其提升了45%的销售效率，伙伴参与及满意度提升了60%，市场营销活动效果提升了40%。同时，Brandon也表示，Secureki正在计划将销售易解决方案推广到其在韩国、中国台湾等其他地区的业务中。（Secureki是一家专注于信息安全解决方案的公司，总部位于马来西亚。作为领先的信息安全服务提供商，Secureki提供全面的解决方案和咨询服务，涵盖网络安全、数据保护、风险管理和合规性等领域。凭借深厚的技术实力和广泛的行业经验，Secureki已经成为业界著名的信息安全服务提供商之一。）Neocrm has been actively exploring in ASEAN market and has accumulated a good reputation among customers. As a local high-tech company in Malaysia, Mr. Brandon Low, the CEO of Secureki, highly recognizes the contribution Neocrm has made in enabling efficient channel management for Secureki. After using Neocrm for 6 months, they were pleasantly surprised to find a 45% increase in sales efficiency, a 60% increase in partner engagement and satisfaction, and a 40% enhancement in the effectiveness of marketing campaigns, according to their internal statistical analysis. Brandon also mentioned that they are planning to roll-out Neocrm solution to their operations in other regions such as South Korea, and China-Taiwan.
在客户成功经验分享环节，作为销售易在新加坡的第一家客户– UKISS Technology的共同创始人Mr. Ben Chan与大家分享了其在CRM选型时期的心路历程，以及两年来与销售易团队接触下来的实际感受。作为技术出身的IT专家，Ben非常认可销售易的平台能力，他提到：“销售易是一个具有非常大可扩展性的系统，不仅可以通过简单配置来满足企业的一般需求，还可以通过定制化的能力实现企业个性化的复杂需求。”此外，在与销售易团队合作的两年中，Ben也深刻感受到销售易团队在客户服务方面的努力，如及时快速的响应、真诚的沟通、高效的实施和服务等，都让Ben和团队非常认可。（UKISS Technology是一家总部位于新加坡的区块链创新公司，使命是为每个人简化和保护Web3资产、身份和数据管理。UKISS独特的拥有专利的无助记词硬件钱包技术，是世界上首个面向大众设计的加密货币硬件钱包。）In the customer success experience sharing session, Mr. Ben Chan, Co-founder of UKISS Technology, the first local customer of Neocrm in Singapore, shared their journey during the CRM selection process, and their practical experience with the Neocrm team over the past two years. As an IT expert, Ben highly appreciates the platform capabilities of Neocrm. He said, “Neocrm is a scalable system that grows with our community, with simple configuration instead of complex customization needed to meet our needs. Tailored customization is also done for more complex requirements.”
Furthermore, during the two years of collaboration with Neocrm team, Ben has deeply felt the team’s efforts in customer service. The team’s prompt and responsive communication, sincere interactions, fast time to deployment, and service have earned high recognition from Ben and his team.
销售易东南亚业务部总经理Wee kai Teck为与会的高管们介绍了销售易作为中国领先的CRM厂商，在东南亚市场所取得的成绩，整体解决方案和最佳实践，以及销售易在企业流程优化、内外协同、高效赋能、业务洞察等方面能够为企业带来的价值。
Mr. Wee kai Teck, General Manager of Neocrm ASEAN Business, presented to the attending executives about the achievements of Neocrm as a leading CRM vendor in China and its deep-rooted presence in the ASEAN market. He highlighted the overall solutions and best practices offered by Neocrm, as well as the value it brings to businesses in terms of enterprise process optimization, internal and external collaboration, efficient empowerment, and intelligent business insights.
事实上，为了服务全球更多企业，Neocrm销售易很早就开始了国际化战略布局，在产品和服务方面不断提升国际化能力和水平。
组织方面：销售易在美国硅谷设有研发中心，在东南亚设立有分公司；
产品方面：多语言、多地域、多币种全面支持产品国际化能力；
部署及数据安全方面：销售易在印尼、新加坡、法兰克福等全球多地部署了数据中心；
增强平台稳定性方面：销售易在全球50多个国家部署近1500个境内外加速节点，充分保障应用的访问速度和性能稳定。
销售易始终践行以客户为中心，一步一个脚印帮助企业借助CRM提升企业管理能力，而这也赢得了如华为云亚太、印尼保德信等东南亚地区头部企业的信赖，建立了长期的伙伴合作关系。In fact, in order to better serve more global businesses, Neocrm has long been implementing an internationalization strategy, continuously enhancing its capabilities and proficiency in international product and service offerings.We have established a global R&D center in Silicon Valley, USA, as well as subsidiary in Singapore to cover overseas businesses. In terms of product offerings, we provide comprehensive support for internationalization. In terms of deployment and data security, we have deployed data centers in various locations globally, including Singapore, Indonesia, and Frankfurt. We have also deployed nearly 1,500 CDN acceleration nodes in over 50 countries, ensuring fast application access and performance stability.Neocrm has always adhered to a customer-centric approach, taking steady steps to help businesses improve their management capabilities through CRM solutions. This dedication has gained the trust of leading companies in the ASEAN market, such as Huawei Cloud Asia Pacific, and PFI Mega Life (PML, a joint venture of Prudential Financial in Indonesia), and has established long-term partnerships with them.在精彩纷呈的主题分享、创新研讨以及积极互动中，“Unleashing Business Potential with Cloud CRM Strategies（译：借助CRM开启商业无限可能）”的CXO私享会成功落下了帷幕。未来，销售易将继续积极参与全球数字化建设，提升产品与服务能力，为更多海外企业的数字化转型提供强有力的支持，同时积极开拓海外市场，实现国际化布局。
The “Unleashing Business Potential with Cloud CRM Strategies” CXO event was successfully concluded with active and enthusiastic interactions and innovative discussions among the guests. Moving forward, Neocrm will continue to work with leading enterprises, ecological partners, actively participate in global digital transformation, enhance our product and service capabilities, and provide robust support for the digitalization journey of numerous overseas enterprises. We will also actively explore global market and achieve our international expansion.
